Privacy Policy

Introduction

Bantrbox is the trading name of Bantrbox Pty Ltd. References to "we", "us", and "our" mean Bantrbox.

We comply with applicable privacy laws, including the Privacy Act 1988 (Cth) in Australia where applicable. References to Australian Privacy Principles relate to the principles outlined in that Act.

We collect, manage, and share personal information through the use of our services. We are committed to protecting that information, securely storing it, and only disclosing it as described in this Privacy Policy.

Mobile App And Website Use

By using Bantrbox mobile apps or websites, including bantrbox.com, you consent to Bantrbox collecting and processing your personal information as described in this Privacy Policy.

Updates to this policy replace previous versions. Continued use of Bantrbox after an update means you accept the updated policy.

This Privacy Policy applies only to Bantrbox-owned and operated platforms. It does not apply to third-party websites, services, or platforms.

Personal Information We Collect

Bantrbox may collect your full name, username or public handle, contact details such as email address and mobile phone number, date of birth, gender, preferences you submit, and correspondence with you through email, SMS, live chat, social platforms, phone, or other support channels.

We may also collect survey responses, customer feedback, competition entries, and usage data from our websites and apps using cookies and similar tracking technologies.

Cookies And Tracking

We use cookies and similar technologies to collect information about how people use our website and app. This may include pages visited, time spent, device or browser information, and general location of use.

This information is used for internal purposes to improve the Bantrbox experience. Third-party cookies may be used for anonymous remarketing across external networks, but we do not share personal information with third parties for that purpose.

Marketing And Promotional Preferences

We may use your contact details to share updates about products, features, company news, and events that may interest you. You can opt out of promotional messages by following unsubscribe instructions, contacting support through the website, or emailing [email protected].

Even if you opt out of promotional communications, Bantrbox may still send essential, non-promotional account messages.

Why We Collect Personal Information

Bantrbox collects personal information lawfully and fairly to operate its services, process applications to become a Bantrbox customer, provide tailored customer services, offer products or services we believe may interest you, and create anonymous aggregated reporting, insights, and statistical analysis.

We may also use personal information to investigate suspected misuse of the platform, train staff for customer service interactions, establish, exercise, or defend legal claims, and manage recruitment processes.

By providing personal information, you consent to Bantrbox collecting, using, and disclosing it for these purposes.

Public Platform Features

Content you post publicly on Bantrbox, such as posts, comments, likes, reactions, follows, rankings activity, or other social interactions, may be visible to other users.

Public content is treated as public platform activity and is not protected in the same way as private account information.

Management And Protection Of Personal Information

Bantrbox takes reasonable steps to secure, protect, and keep personal information accurate and up to date.

Bantrbox will destroy or anonymize personal information once legal obligations to retain it expire, unless a lawful reason requires continued retention.

Third-Party Disclosure

Bantrbox will not disclose personal information to third parties except as described in this policy, as required by court order, or as otherwise permitted by law.

We may disclose information to trusted third-party providers supporting daily operations, member services or support providers, parties needed to provide services or information you request, parties reasonably connected to the original collection purpose, or third parties identified at the time of collection.

Where third parties receive personal information from Bantrbox, we expect them to protect it in accordance with applicable privacy law.

Security Of Data

No internet transmission is entirely secure, but Bantrbox takes reasonable steps to protect personal information from unauthorized access, misuse, modification, or disclosure once received.

We use secure systems, including HTTPS protocols for our websites and apps, and tools to help identify unauthorized access. Employees, partners, and vendors are required to keep personal information confidential.

Information shared publicly, including through social media or email, may no longer be protected by this Privacy Policy. To reduce unauthorized access, do not share login credentials and remember to log out after using shared devices.

Reviewing And Updating Your Information

You can access and update personal information in the profile or account section of Bantrbox where available, or by emailing [email protected].

Bantrbox strives to keep personal information current. We may periodically ask you to verify that your information is accurate.

Access To Personal Information

You may request access to personal information held by Bantrbox through the account section of the app or by contacting our service team.

We will provide access within a reasonable time unless doing so would affect another person's privacy or a legal exception applies. If access is denied, we will explain the reason and outline available complaint mechanisms where required.

Privacy For Under 16s

Bantrbox does not permit children under 16 to access the service or open accounts.

Parents and guardians are responsible for monitoring their children's internet use, including using screening software where appropriate.

Contact Details

For privacy questions, access requests, correction requests, or general information requests, contact Bantrbox Pty Ltd at [email protected].

Updates To This Privacy Policy

Bantrbox may revise this Privacy Policy as needed. The latest version will be available on the Bantrbox website. We encourage users to review it regularly.